Warranty

Navig(8)r warrants your Navig[8]r E-scooter to be free from defects in materials and workmanship for a 1 year and the battery for 6 months, from the date of purchase, provided that the product is used in accordance with the instructions provided in the user manual. The benefit of this warranty is in addition to your rights under the Australian Consumer Law and to other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates.​

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Through a network of retailers and resellers Navig8r will provide you with your choice of a refund, repair, or exchange (where possible) for this product. If it becomes defective within the warranty This warranty will no longer apply where the defect is a result of alteration, accident, misuse, abuse, normal wear and tear, command neglect, or improper storage. Please retain your receipt as proof of purchase.​

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Warranty Period​

This limited warranty covers all defects in material and workmanship of the product arising or occurring as a result of your normal and ordinary use of the product. In the event a defect covered by this limited warranty occurs, Navig8r will repair or replace your product in accordance with the terms of this limited warranty. The applicable period for the limited warranty begins from the original purchase date of the product from an authorized reseller, and applies to the product in the following ways:

Vehicle Body – – – – – – – – – – – – – ————- – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 1 year​

  • Deck​
  • Front Wheel and Hub Motor Assembly​
  • Rear Wheel and Hub Motor Assembly​
  • Front Fork and Neck Assembly​
  • Rear Fork Assembly​
  • Control Board Assembly​
  • Stem​
  • Dashboard​
  • Handlebar​
  • Folding Pedal​
  • Spring Cable​
  • Charge Port​
  • Bottom Cover (Metal)​

Other Components ————- – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 180 days​

  • Battery Charger​
  • Battery Pack​
  • Electronic Throttle​
  • Electronic Brake​

Components Subject to Wear – – –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –  –   – 90 days​

  • Handlebar Grips​
  • Handlebar Ends​
  • Rear Wheel​
  • Headlight ​
  • Front Fender ​
  • Rear Fender ​
  • Brake Light ​
  • Front Decorative Strips ​
  • Rear Decorative Strips ​
  • Deck Grip Tape ​
  • Bottom LED Strip ​
  • Front Fork Cover ​
  • Folding Pedal Cover ​
  • Reflective Stickers ​
  • Bottom Cover (Plastic) ​
  • Kickstand ​
  • Fastener Covers ​
  • Charge Port Cover

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Replacements and Repairs​

The longer of:
(i) the remainder of the original Limited Warranty for the Product; or
(ii) 90 days from the consumer’s date of receipt of the replacement or repaired Product.​

Warranty Exclusions​

This warranty does not cover and excludes damage to your Product:​

  • Caused by abuse, misuse, neglect or commercial use.​
  • Caused by improper charging, storage, or operation, including, without limitation, use contrary to the user’s’ manual, use exceeding specified height, weight and age limits, use on stairs, walls and curbs, or any extreme sport or exhibition use.​
  • Caused by accident, collision, riding over obstacles, racing, fire, water submersion, high pressure water spray, freezing, earthquake, dropping, severe oxidation, or chemical solvent corrosion.​
  • Caused by any repair that was unauthorized by Laser.​
  • Caused from improper packaging or mishandling during shipment to the warranty-service provider.​
  • That is cosmetic, including, scratches, dents and the removal of protective coatings that are designed to diminish over time, unless such damage occurred due to a defect in materials.​
  • Caused by the use of the product with, or any modification to the product using, any third-party product, component or accessory that is not sold by Navig8r.​
  • That does not arise from Navig8r’s product-design, technology, manufacturing or quality.​
  • If the product is purchased as second-hand.

How to make a product warranty claim:​

  • Find your receipt with the date of purchase. If this is not available, Navig8r will make an assessment based on the date of manufacture, condition of the product and type of defect. ​
  • Please contact your original place of purchase. They will assess the nature of the fault and refund or replace the product as per their store refund or warranty policy.​
  • If your original place of purchase cannot be contacted, please contact Navig8r with a description of the fault. To assist our team in providing you with a quick resolution, please include any photos and/or short video demonstrating the fault with your product.​

E-mail: online.sales@navig8r.com.au​
Online: https://navig8r.com.au/contact/

  • Your claim will be reviewed and in the first instance, every attempt to troubleshoot and resolve the issue for you without the need to return the product will be made.​
  • If it is determined via troubleshooting that your product may be faulty, our team will provide instructions to have the product returned for assessment. If the product does need to be returned within the warranty, Navig8r will arrange return shipping at no cost for you for.​
  • Once we receive the product, our experienced technicians will assess and determine how best to resolve the issue.

Our goods come with guarantees that cannot be excluded under the Australian consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.